Tough Conversations 'Spot Coaching'
for Teams & Companies

More Talking • More Done • Less Leaving

How 'Just in Time' Tough Conversations Coaching Works for Teams & Companies

[perfectpullquote align=”full” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]70% of employees are avoiding
tough conversations in the workplace1[/perfectpullquote]

Avoiding Tough Conversations is horrendously expensive: more conflict, unhappy teams, missed opportunities, disengaged employees. And ultimately key staff quitting, or even worse – sabotaging performance. Topics avoided include: performance, broken promises, and mismanaged expectations1.

Having the Tough Conversations without skill can be even worse – sometimes even a total train wreck. This creates more conflict – which gets us back to disengaged employees, sabotaged performance and people quitting.

[perfectpullquote align=”full” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]One in five employees estimate that
their inability to speak up in crucial
moments costs their organization
more than $50,0001[/perfectpullquote]

Having Tough Conversations ARTFULLY
leads to happy teams, higher productivity, and people sticking around longer because they are fully engaged, and loving where they work. Plus everyone grows personally and professionally.

“The Tough Conversations program led to de-escalating tricky situations. David was able to teach a repeatable framework that could be used across many scenarios, and I recommend this program to any company committed to more transparent communication and bringing out the leader in each employee.”

Aashish Patel

Vice President, Strategy and Decision Support, Warner Bros.



Our super power is in role-playing tough conversations, so your team member can powerfully and confidently have the conversation, generating a positive outcome.

But they don’t practice the conversation with us. We switch it, and role-play the team member who’s bringing the Tough Conversation. For example, if you need to tell your CEO she’s got the wrong strategy, one of our coaches will be YOU, you’ll be the CEO, and you’ll give the coach as hard a time as you like, saying all the things you’re worried your CEO might say. And you’ll get to see a completely new way to have the conversation.

[perfectpullquote align=”full” bordertop=”false” cite=”” link=”” color=”” class=”” size=””]A staggering 93% of managers feel like
they lack the training needed to
effectively coach their direct reports1[/perfectpullquote]



  • Opportunity Identification: every time an employee has a problem with another employee, they get 15 minutes with a coach to translate the problem into a Tough Conversation ready to happen
  • Courage to Act: every time an employee is hesitating on having a TC, they role play it with a coach, making it less scary or awkward, and gaining the confidence and courage to actually have the conversation now vs postponing it indefinitely.
  • Converse with Skill: every time an employee is about to have a TC, they role play it with a coach to increase the chances of having it artfully and powerfully for a positive outcome, and reduce the chances of it being a train wreck.

We’ll show them how to:

  • Set a positive intention
  • Get buy in for the conversation
  • Own their experience, speaking inarguably
  • Make a powerful request
  • Check for impact


So Just in Time Team Coaching on Tough Conversations will lead to:

  • More Problems being transformed into conversation opportunities
  • More Tough Conversations happening vs being avoided, and
  • More Positive Outcomes and less train wrecks



Pricing: we’ll work out a monthly retainer that depends on the size of your company, giving your staff up to 3 x 30 minute laser sessions per month.

Engagement: Included are two initial video conference calls to introduce this resource, then teach skills, share wins, and keep your team engaged.

Your team will subscribe to an Engagement Series of emails, created by TCI, which will motivate and remind them to use this new resource.

For even higher engagement, each member can be scheduled for a private 30 minute training session with a coach, building rapport and trust.

Just in Time: They click on a calendar link to book the soonest available time slot, ideally just when they need it (vs waiting a week for a regular session with their coach).

Recording: They get a confidential recording so they can re-watch, write out a script for their conversation if they like, and if they are feeling brave, even share it with the team as a community resource.

Tracking ROI: We will track the following metrics so we can gauge ROI:

  • The estimated Increase in Number of Tough Conversations that happen
  • The average Improvement in Confidence and Skills to have the conversation powerfully
  • The average Reduction in Flight Risk
  • The average Increase in Positive Outlook with the company



  • Your team had 50% more tough conversations
  • Handled them 50% more skillfully, and
  • Achieved 30% better outcomes than expected,

leading to higher productivity, retention, and joy.

That’s what we’re shooting for. Let’s do it.


1 Vital Smarts, Costly Conversations: Why the Way Employees Communicate Will Make or Break Your Bottom Line


Your Coaches


A former Consulting Actuary to Fortune 100 companies – including Sony Music, Chanel, and Exxon – David left his cushy Park Avenue job 20 years ago to build the world’s largest coaching business. He became #1 on Google for “life coaching”, serving an audience of 150,000 coaches, and coaching thousands of hours across 12 countries.

He is the author of “Get Paid For Who You Are,” with foreword by Jack Canfield. He was nominated to the exclusive Transformational Leadership Council alongside such thought leaders as Don Miguel Ruiz, John Gray, and Marianne Williamson.

David coaches high performing entrepreneurs, executives and teams – and now prison inmates – to create amazing results and deep connection. One tough conversation at a time.

Megan Taylor Morrison is a professional coach who works with teams, leaders and entrepreneurs across the globe to create holistic success. She works with her clients to improve relationship and team dynamics, develop authentic communication, and address challenges that block big, sustainable results.

Megan is known for the unique combination of rigorous structure and lightheartedness she brings to groups and her private sessions. She combines somatic, ontological and facilitative coaching modalities with authentic relating techniques and nonviolent communication methods to help clients create breakthrough results.

Heather McClellan coaches and consults on emotional intelligence and conflict mediation for companies ranging from startups to Fortune 100, with clients including Siemens and Facebook. She’s giving an upcoming TEDx talk about overcoming psychological blocks to growth. Heather’s work includes collaborating with Silicon Valley startups on bespoke organizational health and resolving co-founder conflicts.
Heather’s trained and mentored over 250 facilitators, and for five years she ran and co-grew an Authentic Relating (relational skills) training group to the largest in the world, from 10 to 2,000 members in Austin, Texas.
Heather has traveled through 47 countries, mainly solo and in developing areas. She’s an expert reader of people and group dynamics.

Our Tough Conversations Role Play Technology: Demo Reel

"David walks his talk: I admire his willingness to put himself in the fire, and do what it takes to make that next step."

Jack Canfield


"David changed my life. Coaching with him was the best investment I have ever made in myself - both personally and professionally."

Joshua Clifford


"David held my feet to the fire to eliminate half my busy work and decisions - creating more time with my kids! Especially if you're overcommitted and overworked - reach out before it's too late!"

Alex Mandossian


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